Frequently Asked Questions (FAQs)
What is your order processing time?
Orders are processed within 1 to 3 business days, excluding weekends and public holidays.
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What is your return policy?
We accept returns for unused items within 30 days of delivery. Return shipping is free.
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When is your order cut-off time?
Orders placed before 18:00 (6 PM) GMT+8, Monday to Friday, are processed the same business day.
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Can I pay using a different currency?
Yes, but your bank or payment provider may apply exchange rates or additional transaction fees, which are beyond our control, please not that we only ship within Malaysia
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Will I be notified when my refund is processed?
Yes, you will receive a confirmation email once your refund has been successfully issued.